A global airline was struggling with mass flight delays. Antiquated scheduling software or a faulty refueling process? No – it was coffee machines that kept breaking and had to be fixed as part of the pre-flight checklist.

But with a fleet of nearly 300 planes, over 100,000 employees, flying 100 million customers a year, this problem was completely invisible – at least at first. With so much complexity and so many moving parts, the airline couldn’t identify the root cause.

But they found it using software from the fast-growing segment known as process mining. These platforms are like an x-ray for an enterprise business. They create an automated, real-time view of operations, which forms the foundation for analysis and true automation.

In a world where complexity is only increasing, we’re in dire need of technologies to curtail the chaos. We’re excited to launch our deep-dive report on process mining and the broader trend of Hyperautomation – which is shaping up to be a $860bn market.

Download the full report by clicking the button above - and see below for the 5 things you need to know.

1Computers are more powerful than ever, but we're not getting any more productive

Research

The power of today's computers is increasing exponentially, and the way we communicate and consume feels cutting edge. Which makes it surprising to learn that society’s productivity growth is slowing.

There is a massive disconnect between the possibilities enabled by technology, and what today’s enterprises are achieving. Digital transformation needs to close this gap.

2More software tools aren’t the answer: the average enterprise uses 187 different applications, which just increase complexity

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Average # of Apps Used by Large Companies

Each piece of software individually promises to streamline workflows – and most of the time, that’s true.

But it’s humans that are often left to interpret and interpolate information from one software platform to the next, on top of also needing to successfully collaborate with each other. It’s safe to assume, then, that with each new tool added, complexity reduces on a small scale but increases across the organization – to the tune of hundreds of millions of dollars lost to inefficiency.

So, it’s no surprise that 60% of CIOs believe that technical debt is increasing.

3Automation is the solution – but only if you know how and where to point it

Research

We’ve seen many approaches to automation, but process mining comes out above the rest. Methods like RPA (Robotic Process Automation) can only automate a process as you understand it – which is just the tip of the iceberg, because what’s happening is always more complex. 97% of organizations have failed to scale their RPA efforts because automating parts of a broken process won’t fix the underlying issues. The automation journey needs to start with first understanding the problem, and then applying the right technology. Enter process mining.

Process mining is the x-ray for your business processes. Using the data from existing systems, like ERP and CRM, process mining shows users the disconnect between the ideal process and the actual process. This analysis tends to reveal a web of inefficiency and drive insights that management could never have dreamed of without such a powerful tool. We sum this up as visibility and continuous monitoring, which forms the basis of targeted and systemic process improvement. Said differently, once you know what's wrong, you can fix it.

4We Invested in Celonis, the leader in global process mining and now execution management

Celonis pioneered process mining and has taken it to the next level with the Execution Management System (EMS). The EMS is a holistic, end-to-end system that uses process mining to integrate data across sources, reveal inefficiencies and take the requisite actions to correct them.

Celonis is transforming enterprises like GE Healthcare, Accenture, Uber and many more. From €66M in real cash savings for T-Mobile to cutting a 6-month project down to 6 weeks for Deutsche Bank or reducing overdue payments by 30% for Kraft Heinz, their technology is universally applicable across enterprises. They have recently launched a new set of products – Process Sphere & Business Miner – further advancing their undisputed market leadership position.

Read more about our investment in their Series D extension here.

The first ‘aha moment’ was when we downloaded data into Celonis from our systems, and we saw the spaghetti diagram of our processes… Despite the fact we’ve been working on standardizing our processes for the last 15 years, it turned out that we still have room for improvement.”

Enikö Csillik, Head Of Service Management, Hydro

5But this market is just getting started - here are four emerging sectors we're watching

• Emerging Low-Code/Now Code: Companies spend >30% of their developer resources building internal software where off-the-shelf software is not fit-for-purpose. These internal tools can drive automation in core business areas, but they tend to fall short of the quality bar. Companies like Airplane, Retool, Make, Bardeen, and Superblocks are building tools that rapidly scale professional software development for technical and non-technical users.

• Modern Data Infrastructure: Today, many are becoming believers that machine learning / artificial intelligence is going to be a key driver of the modern enterprise. But 87% data science projects never make it to production. Companies like Tinybird, Startree, Materialize, Deepnote & Soda are building the tools to break down data siloes and ensure that data is never the bottleneck to data science success, building modern data stacks that are real-time, scalable & observable.
• ML-Ops & ML-aaS: At the same time, companies like Weights & Biases, Domino Data Labs, Hugging Face, Taktile & Tecton are building the infrastructure that machine learning engineers need to build, deploy & scale ML fast.
• Generative AI: It’s all the hype today, and for good reason. While this emerging category brings with it a number of unanswered questions, we see the potential for a natural language interface for every knowledge worker to automate substantive pieces of their daily work and spend their time only where it provides the highest leverage. Companies like Compose AI, Tabnine, Jasper, Stability AI & Adept are building the tools for AI-generated writing, images and code.

We're excited about the next generation of tools that are fighting entropy in the enterprise. If you're building a company in the space or just want to share your thoughts on our report, please get in touch.